Google Nest Learning Thermostat – Programmable Smart Thermostat for Home – 3rd Generation Nest Thermostat – Compatible with Alexa – Stainless Steel…

I bought this for the price, it was a refurb but that was the deal.
It arrived in a new box, clean with all the parts.
It was physically installed perfectly with no problems.
However, it would not connect to the app and it took me a week to figure it out. I would scan the QR code and nothing would happen, then I would type in the 6-digit code, and still nothing. Then I did the factory reset a few times and still nothing.

This is what I did to make it work on the app.
1) Install the t-stat and verify it works as a standalone t-stat.
2) DL the app and set up your account, then go to home.nest.com and log into your account.
3) On the T-stat go to settings and reset to the factory defaults.
4) On the T-stat go to settings and reset the WWN connection. You might think this redundant after the factory default reset but do it anyway.
5) After the WWN reset it will give you a seven-digit entry key, for example, 123-ABCD, Write this down or take a pic. (Note the app will only let you type in a six-digit code, so you have to go to the website to enter the longer key.
6) Go to settings and under connection put in your network and password and make sure the t-stat is connected to the internet.
7) Go to the home.nest.com website, and after you are logged in look for an “add product (PLUS)”, click it, and follow the prompts. You will get to a screen that wants the seven-digit key, type that in without the dash.
8) Then it will add the t-stat to your app for you.

***Sorry for the long story*** This review has nothing to do with the product itself….well then again maybe it does. I bought this as an extension because there are multiple zones in my home, one of which is extremely warm while the others are cooled perfectly. When I inquired about the temperature difference, the HVAC technician told me there was nothing wrong with my AC unit I just needed another thermostat and said all I had to do, and I quote, was buy one and stick it onto the wall. Me not being handy at all thought literally that is all that was involved. 

I bought it and took it out of the box, again, thinking it was that easy to install and found out that it wasn’t just battery operated and it needed to be connected to wiring. So looking at the instructions, it gave me a link (g.co/nest/install) which connected me to a sham of a company SafeStreets and the price would be about $135. This literature I got from INSIDE the box and I had to open it to get to the instructions. I ask them to schedule someone to come to do an install and then she asks me where I purchased the product from. I tell her that I bought it from Amazon. She asked me if I took it out the box and tried to install it. I told her I did take it out of the box but I did not try to install it because I saw that it was more complicated than I was able to do.

She then tells me that she could schedule an install for me but because I took it out of the box AND because I did not get it directly from the Google store that it would be $435!!! I told her that first, I would not have had the information to contact her if I had not taken it out of the box and secondly, it is a legitimate Nest/Google product. Mind you, the same product was over double what I paid on Amazon. When pressed for a sensible justification as to why it was over $300 more for the install JUST based on where I bought it from, I was not and still have not been given a legitimate explanation. So now, I am stuck with this thing or I can return it and pay double what it costs on the Google store and would still have to end up dealing with shady SafeStreets company. I am BEYOND PISSED because nowhere in the literature does it say that there will be a difference in the installation price just because I had the audacity not to want to pay double for it on the Google Store website. I swear this makes me want to return to the old-shool thermostat I had before, and after I locate a reasonable electrician I just might do that. 

If you are not going to install this yourself do NOT open the box and do NOT tell the company that you got it from Amazon. Go to g.co/nest/install to schedule an install and if they ask you where you got it from, tell them the Google Store and again do not open the box until the technician gets there. Otherwise they will try to charge you over $400 for the exact same install they would charge you $135 if you got it from Google.

Easy to install, even if you have an ecobee or other thermostat. The quality seems solid, as was true with previous generations. Still get the leaf reports, but, the whole google integration (if you’re an Alexa or Siri household) is a bit annoying. Oh well, I knew that going in but, the Nest is much better at controlling the temperature in my house than the ecobee ever was. Glad I replaced it!

Don’t purchase – I tried twice. I bought one and (despite the fact it didn’t come with the wall plate) I tried to install it. When I got to the WiFi connection, it didn’t see any SSID’s and would not connect. I started the return process and that takes a month or longer. I returned the failed thermostat within 2 weeks. When I finally received the new “refurbished” thermostat and tried to install, the battery won’t hold a charge and therefore won’t start up. It appears “refurbishing” for these thermostats doesn’t include the fixing step.

I bought two of these for our building at work. Both of them did not work. I called the Nest tech support. They couldn’t fix it so they sent me two new ones to replace these two pieces of garbage. The two new ones that they sent me did not work either! Again, I shipped them back. I don’t even want them anymore at this point, but let’s see when they send two more to me if those work at all.

Mal resultado funcionaba mal